Contact Us & Payments.

Payments can be made by PayPal ( to This e-mail address is being protected from spambots. You need JavaScript enabled to view it ), Cheques ( made payable to M.Lemon ), postal order or cash to:-

Charlies Commercials

14 Wilkes Road

Sandown

Isle of Wight

PO36 8EX

Tel: 01983 404625

Mob: 07846 757827

e-mail: This e-mail address is being protected from spambots. You need JavaScript enabled to view it

Terms & Conditions Policy

The purchase of the part(s) is based on the principle that you have the competence to fit the part(s) in a safe and satisfactory manner.

We are not currently required to be VAT registered and as such there is no VAT charged on any transactions on this site. Should this situation change at least 30 days advance notice will be given on this web page.

STOCK AVAILABILITY

This website uses a stock control system, everything listed should be in stock. However, this is not infallible. Should an item be out of stock we aim to contact you within one working day to discuss the options, if you have provided a contact email address or telephone number. If we have no email address or telephone number on file we will either delay dispatch (for not more than 3 working days) until new stock is received or dispatch the in stock items and refund for those out of stock.

PAYMENT

PayPal is our preferred method of payment and of course there is no additional charge to use this method of payment.

Cheque: We would rather you did not pay by cheque. If you do you must inform us of your intention within 3 days of your purchase & the cheque must be received within 7 days. If paying by personal cheque goods may only be dispatched after payment has cleared. Please make cheques payable to "Mr M Lemon” and write your order number and address on the reverse.

DELIVERY

Method of dispatch:

Most of our packages are sent by Royal Mail and a certificate of posting is obtained. Larger parcels are by courier (usually Fed EX or Business Post). Items are generally dispatched within two working days of payment clearing*. If you have not received your item(s) after 5 working days please contact us**.  

*Generally we do not dispatch items until payment has cleared. However we may do so, at our discretion, under the following criteria; If the order value is under £10 & the buyer is an existing customer

** Please note that you should allow 28 days for delivery. We cannot be held responsible for courier delays and consequential loss. Refunds for items delivered within 28 days will be on the basis of unwanted goods (see below).

Packaging:

We constantly strive to pack our items so no damage occurs whilst minimizing both the packing cost and environmental impact. If you feel your item(s) were not sufficiently well packed, even if no damage occurred (or indeed if they were over-packaged) please let us know so we can modify our packing. Wherever possible we recycle packing material and would encourage you to recycle the packaging we have used.

RETURNS & REFUNDS

Please contact us before returning any goods.

Faulty or damaged goods: contact us as soon as possible to explain the problem and arrange for the goods to be returned at our expense and for an immediate refund or replacement to be arranged. However, please note, if the listing states "contents . . . may vary, but will be of equal or greater value" variation of the contents may not be considered grounds for refund/replacement.

Unwanted Goods: May be returned within 10 days, at the purchaser's expense, for a full refund excluding P&P - provided they are in resalable condition. This also applies to packages returned by Royal Mail (or other couriers) as "undeliverable" or "not called for" (if requested these may be re-sent but additional postage will be charged at cost, which may be greater than any applicable P&P promotion).

DATA PROTECTION

We will not pass your details on to any third parties, unless required to by a court of law. Your details will be held securely and will not be used for any purpose other than in relation to your transaction.